Patient Services Representative

University Foot & Ankle Institute • Santa Monica, CA

26d

About The Position

Balance Health is a comprehensive lower-extremity-focused physician practice that provides operational support to podiatrists, orthopedic surgeons, and physical therapists. The Patient Services Representative greets and checks in patients, schedules appointments, follows through with checkout, and assists with office duties as needed. The role involves addressing individual patient concerns and collecting information such as insurance details, co-pays, deductibles, and outstanding balances. The schedule is Monday through Friday.

Requirements

• High school diploma or GED required.
• Good verbal and written communication skills.
• Basic knowledge of computers and office equipment.
• Patient-focused, with the ability to work independently.
• Ability to adapt quickly and thrive in a fast-paced environment.

Nice To Haves

• A minimum of 2 years in a healthcare position is preferred; the employer is willing to train the right individual.

Responsibilities

• Greet patients.
• Check in patients and assist with individual concerns as they arise.
• Collect appropriate information, including insurance overview, co-pay, deductible, and open balances.
• Schedule appointments and follow through with the checkout process.
• Assist with office duties as needed.
• Perform other tasks as assigned.

Benefits

• Medical, dental, and vision plans.
• HSA with employer contribution.
• FSA.
• Generous PTO program.
• 401(k) with a 4% match.
• Employee assistance program.
• Life and AD&D insurance.
• Short-term and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED