Patient Services Representative

Vera French Community Mental Health Center•Davenport, IA

8d•Onsite

About The Position

Vera French is seeking a Patient Services Representative to provide compassionate customer service to clients visiting its Davenport Center Outpatient location. The role helps maintain a smoothly run mental healthcare environment and supports quality patient care. As the first point of contact for clients, the representative plays an important role in their experience at Vera French. The position welcomes patients, families, and visitors; coordinates appointments; answers inquiries and provides information about Vera French services; protects patient privacy; collects copays; maintains accurate patient information; and helps patients complete necessary documentation.

Requirements

High school diploma or equivalent.
Excellent customer service or public relations skills.
Computer knowledge and experience with Microsoft Office.

Nice To Haves

Office setting experience.

Responsibilities

Welcome and greet patients, families, and visitors.
Coordinate patient appointments.
Answer inquiries and provide information about Vera French services.
Maintain confidentiality and safeguard patient privacy.
Collect copays and ensure patient information is accurate.
Assist patients with completing necessary documentation.

Benefits

Group health, dental, and vision insurance.
Employer-paid life insurance, AD&D, and long-term disability insurance through Mutual of Omaha.
Supplemental life insurance and short-term disability coverage available.
401(k) with employer contribution and matching.
Tuition reimbursement and loan repayment program for employees after one year of service.
Supplemental critical illness and accident coverage through MetLife.
Paid time off.
Nine paid holidays per year.
Nine paid sick days per year, accrued on a payroll basis.
Two weeks of vacation, accrued on a payroll basis.
Vera French Day.
In-house training opportunities, including CPR and Medication Management.