Patient Services Representative

MWD Management, LLC dba • Spokane Valley, WA

25d

About The Position

Under general supervision, the Patient Services Representative operates as part of the care team and performs a variety of functions, including greeting patients, patient registration, insurance coverage and verification, scheduling, and telephone management. The role provides front desk support and patient customer service in a courteous and professional manner, communicates telephone encounters to clinical staff and providers through the EHR using SBAR format and/or appropriate smart phrases, balances cash sheets and drawers, and operates a multi-line telephone console.

Requirements

• At least one year of customer service experience; experience in a related clinical environment is preferred.
• High school diploma or equivalent.
• Strong attention to detail and accuracy, a professional attitude, and reliability.
• Ability to handle confidential and sensitive information.
• Ability to communicate in an active multi-office environment.
• Ability to efficiently operate job-related office equipment.
• Ability to follow or provide verbal and written instructions.
• Ability to relate to people from diverse educational, socioeconomic, and ethnic backgrounds.
• Basic to intermediate computer operation skills.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Specialty knowledge of systems relating to the job function.

Nice To Haves

• Associate degree or related healthcare certification.
• Customer service experience in a related clinical environment.

Responsibilities

• Provide front desk support and patient customer service in a courteous and professional manner in accordance with performance standards.
• Answer telephone calls promptly and in a polite and professional manner.
• Use the EHR to communicate telephone encounters to clinical staff members and/or providers using SBAR format and/or appropriate smart phrases.
• Balance the cash sheet and cash drawer in accordance with established standards.
• Operate a multi-line telephone console.
• Greet patients and perform patient registration, insurance coverage and verification, scheduling, and telephone management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED