Patient Services Representative

First Fertility•Plano, TX

2d•Onsite

About The Position

This is an open invitation to join our talent pool. Patient Services Representative roles open regularly across our FST locations, and when they do, we move quickly. By submitting your application here, you’re letting us know you’re interested, and we’ll reach out directly when a position that fits your background and location becomes available. You won’t be starting a formal hiring process today, but you could be the first call we make tomorrow. If that sounds like a good deal, we’d love to hear from you. Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We’re proud of our clinical excellence and equally proud of the environment we’ve built for the people who deliver that care every day.

Requirements

Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
Bilingual in English and Spanish is highly valued
Comfort managing competing priorities in a fast-paced environment
The ability to make patients feel heard and at ease, even when they’re stressed or scared
Proficiency with EHR systems or a demonstrated ability to learn software quickly
High school diploma required

Nice To Haves

Familiarity with insurance verification and clinic procedures is a plus; we provide training
associate or bachelor’s degree preferred

Responsibilities

Greet and check in patients with warmth and professionalism
Collect service payments and reconcile daily transactions
Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
Guide patients through clinic policies and assist with required forms
Verify and document insurance benefits and coverage in patient charts
Log all interactions accurately in the electronic health record (EHR)
Coordinate with care teams on schedule changes and patient flow
Handle filing, scanning, and faxing to support daily operations
Uphold HIPAA regulations and maintain strict patient confidentiality