Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner • Rochester Hills, MI

3d

About The Position

Corewell Health Urgent Care is hiring a Patient Services Representative (PSR) to serve as a first point of contact for patients and visitors and support front-office operations and clinic workflow. The role involves patient service, administrative work, insurance and payment-related tasks, compliance, and collaboration with clinic staff. The position is full-time, with three 12-hour shifts from 7 AM to 7 PM. No overnight shifts are scheduled. The role may require travel to other Corewell Health Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a medical office or healthcare setting is preferred.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Strong computer skills and ability to work across multiple screens simultaneously.
• Ability to work 12-hour shifts, including some weekends and holidays.
• A proactive, friendly, and patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• Experience using Electronic Medical Records (EMR) software; EPIC experience is preferred.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Analyze insurance benefits and verify patient eligibility; explain payment policies and billing or collection information.
• Determine and collect each patient's financial responsibility, communicating costs clearly.
• Assist the practice manager, providers, and other staff to support daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
• Travel to other Corewell Health Urgent Care locations as required to support staffing and operational needs.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED