PATIENT SERVICES REPRESENTATIVE
Primary Care Associates of Appleton•Appleton, WI
•Onsite
About The Position
This position is responsible for scheduling/confirming appointments, registering patients, and maintaining the scheduling template. The role involves greeting patients and visitors, completing or verifying registration paperwork, collecting co-pays and other payments, and verifying insurance information. The Patient Services Representative will also handle telephone calls, manage departmental machines, and perform other assigned duties.
Requirements
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Knowledge of use and care of departmental machines necessary to perform job duties, including printer, computer, copy machine and fax
- Positive and effective communication skills
- Ability to work well with others including all customers
- Ability to work under pressure in a fast-paced environment
- Ability to use clinic telephone system effectively
- Continually requires hand and finger dexterity
- Specific vision abilities required: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus
Nice To Haves
- Experience with EPIC system
Responsibilities
- Schedules patient appointments
- Confirms appointments for physician schedules
- Sends the patient forms required for appointments
- Responsible for template maintenance as assigned
- Performs registration functions in a courteous, accurate and well-organized manner, including new patient registration and review of demographic information
- Follow through with any system notes from the business office regarding collection of payment
- Operates and maintains departmental machines such as printer, computer, copy machine, and fax
- Answers the telephone courteously, identifies self, and takes accurate telephone messages or directs calls to the appropriate extension
- Properly turns telephones over to the switchboard or answering service when away from desk or at close of business hours
- Greets patients and visitors as they enter the clinic
- Verifies insurance coverage and enters information into EPIC
- Collects co-pays and other payments as required
- Takes patient payments
- Attempts to collect outstanding account balances at the time of appointment, when applicable
- Prints and routes slips to the appropriate printer
- Balances cash drawer with EPIC and credit card batch daily
- Processes credit card payments
Benefits
- Full-time benefit eligible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
