Patient Services Representative

Corewell Health • Reed City, MI

6d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services to patients. The role involves complex patient and customer problem-solving, administrative support, insurance authorization and verification, and electronic health record document handling. You may also help train new team members and perform the Patient Services Representative, Associate role when necessary. The position is full time, with a Monday-to-Friday schedule and no weekends.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Assist with patient check-out.
• Schedule patient appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests, including reviewing medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained.
• Assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED