Patient Services Representative

Schuylkill • Royersford, PA

3d • Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as an initial point of contact for patients and healthcare providers and delivers customer service that supports the overall patient experience. The position is onsite at 307 South Lewis Road in Royersford and works a day shift, Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and comply with detail-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Demonstrated proficiency with technology and EMR workflows by the end of orientation.
• Ability to accurately handle cash and other patient payment methods.
• Ability to explain, educate, and support use of the LVHN patient portal.

Responsibilities

• Perform detail-oriented administrative tasks in accordance with organizational policies and standard work, anticipating the needs of team members and patients.
• Gather information for accurate patient registration and check-in.
• Obtain and verify insurance authorizations and precertifications; complete medical record release requests; and schedule and confirm patient appointments.
• Maintain the flow of the patient schedule to support the patient experience and a team environment.
• Collaborate on training, staffing, and operational functionality, providing feedback.
• Stay informed about insurance-provider coverage and reimbursement changes.
• Organize work effectively to accommodate interruptions and changing priorities.
• Complete scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Conduct patient outreach by telephone and electronic medical record (EMR) messaging.
• Explain, educate, and support patients in using the LVHN patient portal and its features.
• Handle cash and other patient payment methods accurately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED