Patient Services Representative
FirstHealth of the Carolinas, Inc.•Pinehurst, NC
About The Position
This role is responsible for various administrative and patient-facing tasks within a healthcare setting. Key functions include patient registration, appointment scheduling, managing financial aspects like estimates and collections, and ensuring effective communication and customer service. The position also involves overseeing the patient therapy episode of care process, handling referral entries, verifying insurance and benefits, processing prior authorizations for services, and assisting with work queue management as directed.
Requirements
- High School graduate
- Knowledge of medical terminology
Nice To Haves
- Related college/continuing education
- Experience in customer service
- Experience in a healthcare office
- Experience in billing/coding
- Experience in business
Responsibilities
- Registration
- Scheduling
- Estimates/collections
- Communication and exceptional customer service
- Process flow of patient therapy episode of care
- Referral entry
- Verification of insurance and benefits
- Processes prior authorization of services
- Assists in management of work queues as directed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
