Patient Services Representative

UPMC • Sewickley, PA

10d

About The Position

A Patient Services Representative welcomes patients, educates them about copayments and financial obligations, collects payments, schedules appointments, and updates patient information. The representative promotes new technologies, connects patients to financial resources, and fosters a culture of service excellence to ensure a positive experience for patients and families.

This position works Monday through Friday on the daylight shift. Occasional travel to other UPMC Children's Hospital locations may be required.

Requirements

• High school graduate or equivalent.
• Ability to function and multitask in a high-volume office with several different departments.
• Act 31, Act 33, Act 34, and Act 73 clearances.

Nice To Haves

• Experience in a high-volume medical, billing, fiscal, or customer service function.
• Previous outpatient office experience.
• Prior experience with Medipac, Epic, or other health records systems.
• Experience with personal computer-based applications and various office equipment, and proficient typing skills.
• Knowledge of medical terminology.

Responsibilities

• Greet patients warmly, guide them through self-arrival technology or check-in, and collect copayments at the point of service.
• Confirm and update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED