Patient Services Representative

Schuylkill • Center Valley, PA

19d • Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations and serves as an initial point of contact for patients and healthcare providers. Delivers customer service that supports a high-quality patient experience. This onsite position is based at 3800 Sierra Circle in Center Valley, in the LVPG-L Pediatrics department, and works a variable Monday–Friday schedule on the day shift.

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance in detail-oriented work.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Demonstrated proficiency with technology and EMR workflows by the end of orientation.
• Ability to accurately handle cash and other patient payment methods.
• Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

• Perform detail-oriented administrative tasks to anticipate the needs of team members and patients in accordance with organizational policies and standard work.
• Gather information for accurate patient registration and check-in.
• Obtain and verify insurance authorizations and precertifications; process medical record release requests; and schedule and confirm appointments.
• Maintain patient schedule flow to support the patient experience and a team-oriented environment.
• Contribute to training, staffing, and practice functionality, including providing feedback.
• Keep current on insurance provider coverage and reimbursement changes.
• Organize work efficiently to accommodate interruptions and changing priorities.
• Perform scheduling, scanning, billing, filing, referral, work queue, and other clerical functions in a timely manner.
• Conduct patient outreach by telephone and through EMR messaging.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED