Patient Services Representative

US Fertility • Towson, MD

3d • $20 - $23 • Onsite

About The Position

US Fertility is seeking a Patient Service Representative for Shady Grove Fertility in Towson, Maryland. The role supports patients and practice teams by managing patient accounts and insurance information, scheduling appointments, addressing concerns, and providing attentive front-office service. The position offers an opportunity to grow within a national fertility-care organization.

The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with occasional weekends and one to two holidays per year. The employee may occasionally float to the Baltimore Harbor office. Compensation is $20 to $23 per hour, commensurate with experience.

Requirements

• Minimum of 2 years of applicable work experience.
• High school diploma required.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Detail-oriented.
• Computer savvy.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Assess patients’ minimum needs and schedule accordingly to support patient satisfaction, provider time, and treatment-room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave for full-time employees.
• Life and disability benefits for full-time employees.
• Fertility Discount Program for full-time employees.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED