Patient Services Representative - MKOD

Open Door Family Medical Center•Village/Town of Mount Kisco, NY

26d•$19 - $22•Onsite

About The Position

Open Door Family Medical Center is seeking a Patient Services Representative for its Family Medical Center in Mount Kisco, New York. The role supports patient access and front-office operations in a fast-paced, high-accountability, team-based environment. The representative schedules and registers patients, verifies patient and insurance information, processes payments and encounter records, responds to inquiries, and coordinates with billing and supervisors as needed. The position requires English and Spanish language skills and a commitment to compassionate, culturally competent service for patients, including underserved residents and people with limited access to health care.

Requirements

High school diploma or GED.
Bilingual English/Spanish language skills.
Superior customer-service skills and experience.
Flexible and solutions-driven approach.
Responsive and comfortable working in a fast-paced, high-accountability environment with different types of providers.
Ability to assist patients in a compassionate, caring, cheerful, and concerned manner.
Commitment to providing high-quality care to low-income and underserved residents and people lacking access to health care.
Ability to maintain patient confidentiality at all times.
Engagement in learning and continuous quality improvement.
Outstanding verbal and written communication skills for interacting with a culturally diverse patient and staff population.
Ability to help maintain a safe environment of care for patients and staff.

Nice To Haves

Prior customer-service experience is preferred.

Responsibilities

Make appointments for patients and verify the need for return appointments.
Perform financial and data-entry tasks with patients after provider visits.
Collect payments from self-pay patients and copayments for insured accounts, and update claim status in eClinicalWorks.
Collect payments on past-due accounts and payment contracts in process.
Coordinate with the Billing department regarding difficult or unusual patient requests or processing tasks and high-balance accounts that may require payment contracts.
Verify Medicaid eligibility and scan eligibility forms into the patient file.
Confirm that signed insurance forms are on file for each billable private-insurance encounter.
Close all encounters in eClinicalWorks.
Confirm patients’ names, addresses, phone numbers, and coverage, and ensure that patients are properly registered.
Log payments and complete daily data-entry tasks, including closing claims in eClinicalWorks and scanning information into patient files.
Respond to patient inquiries daily.
Ensure that documents, telephone encounters, medical-record requests, and lab requests are completed or answered daily.
Prepare closing reports and secure negotiable items daily.
Coordinate with a supervisor to balance and correct input daily.
Maintain current files for input procedures, codes, fees, and relevant insurance billing procedures.
Keep the supervisor informed about exceptions or problems with encounter forms and data-entry tasks.
Participate in cross-training for Registrar job tasks as required, perform marketing functions as required, and register new patients when required.
Provide excellent customer service to patients.
Complete required online training and obtain a certificate before handling biohazardous waste, if designated for that responsibility.
Perform other duties as assigned.

Benefits

Eligibility to participate in a retention bonus plan paying a quarterly bonus of $750, beginning the first quarter after three months of employment; the plan was described as continuing until December 2022, subject to reevaluation.
Medical insurance.
Dental insurance.
Life insurance.
Flexible spending accounts.
403(b) and 401(k) plans.
Generous paid time off.
Onsite wellness facilities.
Educational assistance.
Competitive salary.
Annual bonuses based on patient care.