Patient Services Representative

Sauk Prairie Healthcare•Prairie du Sac, WI

24d•Onsite

About The Position

The Patient Services Representative greets and directs patients, visitors, and vendors; registers patients for inpatient or outpatient services; and answers a multiline telephone. Registration may be completed by telephone before a visit or in person in a hospital or clinic setting. The position is based at the hospital campus and is part-time at 0.6375 FTE (51 hours per pay period). The schedule is every Monday and Tuesday, every other Wednesday from 5:00 a.m. to 1:00 p.m., and every other Saturday and Sunday from 7:00 a.m. to 2:00 p.m. The role includes a minimum holiday rotation of two holidays per calendar year and no on-call requirements. The representative verifies and enters patient demographic and insurance information, identifies communication needs, completes and scans forms, collects and reconciles payments where permissible, and operates the computer-based switchboard and overhead paging system. The role also supports emergency communications and performs office and visitor-support tasks such as managing logs, distributing faxes, ordering supplies, and reserving meeting rooms.

Requirements

Patient Access Specialist Certification within one year of employment for employees hired after January 1, 2020; the employer will provide it.

Nice To Haves

High school diploma or equivalent.
Three to six months of previous customer service experience.
Previous healthcare experience, including medical terminology and cash handling.

Responsibilities

Greet and direct patients, visitors, and vendors, and maintain the visitor and vendor log.
Register patients and accurately verify and enter demographic information in hospital and clinic settings, in person or by telephone.
Verify insurance plans and eligibility at each patient visit.
Identify patients’ communication needs, contact an interpreter when necessary, and maintain the iPad checkout process.
Complete forms, obtain signatures, and scan documents into patient records, including Consent for Treatment and Important Message from Medicare forms.
Collect copays, deductibles, and self-pay balances where permissible, using cash, checks, or credit cards.
Document and reconcile payments collected at the end of the shift and send cash payments to the Billing Department.
Answer the multiline computer-based switchboard, respond to inquiries, direct callers, and take and communicate messages appropriately.
Regulate overhead paging and act as the control center for codes and emergencies, including weather warnings and bomb threats.
Scan documents, order supplies, distribute faxes, direct patients and visitors, screen salespeople, sign for packages, reserve meeting rooms electronically, and monitor office machinery maintenance and upkeep.
Perform other duties as assigned.