Patient Services Representative
INTEGRIS Health•Oklahoma City, OK
•Onsite
About The Position
Join INTEGRIS Health Medical Group Council Crossings Primary Care in Oklahoma City, Oklahoma, as a daytime, full-time Patient Services Representative. The position supports patient services by answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical-record requests, and performing basic scheduling. It requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the level of patient contact.
Requirements
- At least 6 months of customer service experience.
Nice To Haves
- At least 1 year of clerical experience.
- Experience with cashier procedures and/or basic accounting.
- Experience with clinic check-in and check-out procedures.
- Knowledge of basic health insurance, including HMO and PPO plans.
- Knowledge of basic medical terminology.
- General knowledge of CPT and ICD-9 coding.
- At least 6 months of telephone customer service experience.
Responsibilities
- Receive and/or dispatch incoming phone calls.
- Collect copay and deductible payments.
- Make financial arrangements for patients.
- Perform check-in and check-out duties accurately and promptly.
- Schedule appointments and notify a clinical employee or provider when an appointment request involves an emergency.
- Verify insurance eligibility and benefits, document the information in the medical record, and complete referrals to specialty providers, home health, and other services.
- Accurately enter patient demographic information into the practice management system.
- Take telephone messages, correctly spell names, and identify patients using two identifiers in accordance with National Patient Safety Goals.
- Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct them to the appropriate clinical employee or provider.
- Manage a large call volume while maintaining excellent telephone etiquette.
- Organize workflow to meet patient needs in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
