Patient Services Representative

BrightView • Louisville, KY

17d

About The Position

BrightView Health is hiring a Patient Services Representative to deliver exceptional patient experiences and support a warm, welcoming, and efficient in-clinic environment. As the first point of contact for patients, this role helps ensure each visit runs smoothly and supports patients on their recovery journey. The representative handles patient inquiries, appointment scheduling and confirmation, point-of-service payments, communication with clinic and central support teams, and maintenance of accurate patient account, insurance, and billing information. The position requires compassionate, customer-focused service, collaboration in a multidisciplinary healthcare setting, adaptability, technological capability, and a strong commitment to compliance.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service orientation and initiative in offering solutions to patient inquiries.
• Empathy and compassion in supporting patients' recovery journeys.
• Ability to work effectively with a diverse population of colleagues and patients.
• Problem-solving ability and a sense of urgency in meeting patient needs.
• Ability to collaborate as part of a multidisciplinary healthcare team.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.

Nice To Haves

• Two or more years of prior front desk experience.
• Familiarity with HIPAA and 42-CFR Part 2.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including patient copays and other patient financial responsibility.
• Communicate with clinic teams and central support about patient appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Follow applicable work standards and regulatory requirements with integrity and a commitment to compliance.

Benefits

• Paid time off (PTO).
• 401(k) program with employer match; immediately vested and eligible.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation.
• Supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED