Patient Services Representative

Valley Health Partners•East Stroudsburg, PA

21d•Onsite

About The Position

The Patient Services Representative coordinates and performs clerical and administrative duties supporting the daily operations of a pediatric physician practice at Plaza Court Valley Health Partners in East Stroudsburg, Pennsylvania. The role is the initial point of contact for patients and healthcare providers and supports a positive patient experience through courteous service, accurate administrative work, and coordination of patient care needs. The representative handles patient registration and check-in, scheduling, insurance verification and authorizations, billing and payment processing, referrals, medical record requests, telephone calls, patient outreach, and data entry in the electronic medical record. The role also assists patients and providers with virtual care and patient portal use, supports the flow of the patient schedule, and collaborates with colleagues on training, staffing, quality initiatives, and practice goals. The position may float to other locations based on business needs.

Requirements

High school diploma or GED; an equivalent combination of experience and education may be accepted in lieu of a diploma.
Ability to work effectively in a dynamic customer service environment with interruptions.
Ability to adapt to changing priorities and maintain accuracy in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills and demonstrated proficiency with technology and electronic medical record workflows by the conclusion of orientation.
Ability to handle cash and other payment methods accurately.

Nice To Haves

Associate degree in business or a related field.
One year of experience in a healthcare setting.
Bilingual in English and Spanish.

Responsibilities

Perform detail-oriented administrative tasks in accordance with practice policies and standard work.
Handle cash and other patient payments accurately.
Answer telephone calls, direct them appropriately, and communicate messages accurately and promptly.
Maintain knowledge of insurance plans, managed care, authorization requirements, coverage, and reimbursement changes.
Support patients and providers with virtual care needs and help patients use the VHP patient portal and its features.
Obtain and verify insurance authorizations and precertifications; complete medical record release requests; and schedule and confirm appointments.
Conduct patient outreach by telephone and electronic medical record messaging.
Gather information for accurate registration and check-in.
Perform registration, insurance verification, scheduling, billing, filing, referral, and other clerical functions accurately and promptly.
Coordinate internal and external appointments for new and established patients according to medical needs, preferences, and practice schedules.
Treat patients, families, colleagues, staff, visitors, providers, and professional colleagues pleasantly and courteously.
Support VHPCHC performance standards, goals, and objectives as a team member.
Enter data into patients' electronic medical records.
Use and care for equipment and supplies appropriately; know their location, operation, and availability; troubleshoot issues; and take corrective measures.
Provide input for team member performance appraisals when requested.
Act as a resource for patients and team members and support quality initiatives.
Maintain the patient schedule's execution and flow while fostering a team environment.
Adhere to confidentiality policies and collaborate in training, staffing, and practice functionality, providing feedback.
Organize work effectively amid interruptions and changing priorities, and demonstrate competency with technologies, equipment, and supplies.
Help maintain a safe environment, comply with the Safety Management Program, and correct or report unsafe situations and practices.
Perform other related duties as assigned by management.
Float to other locations as assigned based on business needs.