Patient Services Representative

Lehigh Valley Health Network • Pottstown, PA

5d • Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers, delivering customer service that supports a high-quality patient experience. The role involves registration and check-in, insurance authorization and precertification, medical record release requests, appointment scheduling and confirmation, patient outreach, and a range of clerical functions. The representative helps maintain patient schedule flow, collaborates on training and staffing, and adapts to changing priorities while following organizational policies and standard work.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance in detail-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proficiency with technology and EMR workflows by the conclusion of orientation.
• Ability to accurately handle cash and other patient payment methods.
• Ability to lift and carry 25 pounds.
• Frequent sitting and standing and frequent keyboard use.

Responsibilities

• Perform detail-oriented administrative tasks in accordance with organizational policies and standard work, anticipating the needs of team members and patients.
• Gather information required for accurate patient registration and check-in.
• Obtain and verify insurance authorizations and precertification.
• Complete medical record release requests and schedule and confirm patient appointments.
• Maintain patient schedule execution and flow to support the patient experience and a team environment.
• Collaborate in training, staffing, and practice functionality, providing feedback.
• Keep current with insurance-provider changes concerning coverage and reimbursement.
• Organize work efficiently to accommodate interruptions and changing priorities.
• Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Conduct patient outreach by telephone and EMR messaging.
• Explain, educate, and support use of the LVHN patient portal and its features.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED