Patient Services Representative
About The Position
The Patient Services Representative works at INTEGRIS Health Medical Group Ponca City Pediatrics in Ponca City, Oklahoma. The role answers and dispatches telephone calls, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the level of patient contact. The representative supports patients through front-desk and administrative services, including collecting copayments and deductibles, arranging payments, checking patients in and out, scheduling appointments, verifying insurance, completing referrals, and entering demographic information into the practice management system. The role reports to the Office Manager/Supervisor.
Requirements
- At least 6 months of customer service experience.
Nice To Haves
- At least 1 year of clerical experience.
- Experience with cashier procedures and/or basic accounting.
- Experience with clinic check-in and check-out procedures.
- Knowledge of basic health insurance, HMO, and PPO.
- Knowledge of basic medical terminology.
- General knowledge of CPT and ICD-9 coding.
- At least 6 months of telephone customer service experience.
Responsibilities
- Receive and/or dispatch incoming phone calls.
- Collect payments for copayments and deductibles.
- Make financial arrangements for patients.
- Perform patient check-in and check-out duties accurately and promptly.
- Schedule appointments and, in an emergency, inform a clinical employee or provider.
- Verify insurance eligibility and benefits and record the information in the medical record.
- Complete referrals to specialty providers, home health, and other services.
- Enter patient demographics accurately into the practice management system.
- Take telephone messages, correctly spell names, and identify patients using two patient identifiers in accordance with National Patient Safety Goals.
- Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct messages to the appropriate clinical employee and/or provider.
- Manage a large call volume while maintaining excellent telephone etiquette.
- Organize workflow to meet patient needs in a timely manner.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
