Patient Services Representative

OrthoAtlanta•Newnan, GA

57d•Onsite

About The Position

As a Patient Services Representative at OrthoAtlanta, you will be responsible for greeting patients, managing check-in and check-out processes, and assisting with inquiries regarding appointments, insurance, and procedures. You will also be responsible for collecting payments, scheduling appointments, managing incoming calls, and maintaining accurate patient information in the EMR system. Additionally, you will handle front office operations, ensure the waiting area is tidy, and support clinic flow by managing EMR "buckets".

Requirements

High School Diploma or equivalent
Familiarity with medical terminology and EMR systems (Epic a plus)
Strong customer service skills and a professional, patient-focused demeanor
Excellent organizational, multitasking, and time-management abilities
Strong verbal and written communication skills
High attention to detail and discretion with patient information

Nice To Haves

2+ years of experience in a medical office or clinical setting preferred
Thrive in a fast-paced, people-facing role
Communicate clearly and compassionately with patients and staff
Juggle multiple responsibilities with poise and attention to detail
Love organizing tasks and solving front-desk challenges
Work independently while being a strong team player

Responsibilities

Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
Input and update patient demographics, insurance information, and visit details into the EMR system
Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow