Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

20d•Onsite

About The Position

The Patient Services Representative works at INTEGRIS Health Medical Group Baptist Portland Central Orthopedics in Oklahoma City, Oklahoma. The role handles telephone calls and concise messages, scans and indexes information into medical records, processes medical record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the level of patient contact.

Requirements

At least 6 months of customer service experience.
Adherence to applicable National Patient Safety Goals and population-specific competencies.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Basic knowledge of health insurance, HMO, PPO, and medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receives and/or dispatches incoming phone calls.
Collects copay and deductible payments and makes financial arrangements for patients.
Performs patient check-in and check-out duties accurately and promptly.
Schedules appointments and, in emergencies, informs a clinical employee or provider.
Verifies insurance eligibility and benefits, records the information in the medical record, and completes referrals to specialty providers, home health, and other services.
Accurately enters patient demographics into the practice management system.
Takes telephone messages, correctly spells names, and identifies patients using two patient identifiers in accordance with National Patient Safety Goals.
Takes clear and concise messages from pharmacies, physicians, and hospital personnel, and directs messages to the appropriate clinical employee or provider.
Manages a large call volume while maintaining excellent telephone etiquette.
Organizes workflow to meet patient needs in a timely manner.
Scans and indexes information into medical records and handles medical record requests.