Patient Services Representative

BrightView • Willoughby, OH

4d • Onsite

About The Position

BrightView Health is seeking a Patient Services Representative to help deliver exceptional patient experiences and support a welcoming, efficient in-clinic environment. As a first point of contact for patients, this role handles inquiries, appointment scheduling, payments, and account information while coordinating with clinic and central support teams. The representative contributes to patients’ recovery journeys through compassionate service, accurate documentation, and compliance with applicable standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service approach and initiative in offering solutions to patient inquiries.
• Empathy and compassion in supporting patients’ recovery journeys.
• Ability to work effectively with a diverse population of colleagues and patients.
• Problem-solving ability and urgency in addressing patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Comfort operating multiple systems for communication and documentation.
• High integrity and compliance with work standards and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with MS Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries, customer service, and problem-solving patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibility.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.

Benefits

• Paid time off.
• 401(k) program with employer match; immediately vested and eligible.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation.
• Supportive work environment focused on professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED