Patient Services Representative - MKOD

Open Door Family Medical Center•Mount Kisco, NY

24d•Onsite

About The Position

Open Door Family Medical Center is seeking a Patient Services Representative for its Family Medical Center in Mount Kisco, New York. The role supports patient access and clinic operations by scheduling appointments, registering patients, handling post-visit financial and data-entry tasks, collecting payments, verifying insurance eligibility, and responding to patient inquiries. The representative works with patients, providers, supervisors, and the Billing department to ensure encounters and related documentation are processed accurately and promptly. The position calls for excellent customer service, compassion, cultural awareness, confidentiality, and comfort working in a fast-paced, high-accountability environment.

Requirements

High school diploma or GED.
Bilingual English/Spanish language skills.
Superior customer service skills and experience.
Flexible and solutions-driven approach.
Responsive and comfortable working in a fast-paced, high-accountability environment with different types of providers.
Ability to assist patients in a compassionate, caring, cheerful, and concerned manner.
Commitment to providing high-quality care to low-income, underserved residents and people lacking access to health care.
Maintain patient confidentiality at all times.
Engagement in learning and continuous quality improvement.
Outstanding verbal and written communication skills with culturally diverse patients and staff.
Ability to maintain a safe environment of care for patients and staff.

Nice To Haves

Prior customer service experience is preferred.

Responsibilities

Make appointments for patients and verify the need for return appointments.
Perform financial and data-entry tasks with patients after provider visits.
Collect payments from self-pay patients and insurance co-payments, and update claim status in eClinicalWorks.
Collect on past-due accounts and payment contracts in process.
Coordinate with the Billing department on difficult or unusual patient requests or processing tasks and high-balance accounts that may require payment contracts.
Verify Medicaid eligibility and scan eligibility forms into the patient file.
Confirm signed insurance forms are on file for each private-insurance billable encounter.
Close all encounters in eClinicalWorks.
Confirm patient name, address, phone number, and insurance coverage, and ensure patients are properly registered.
Log payments and complete daily data-entry tasks, including closing claims in eClinicalWorks and scanning information into patient files.
Respond to patient inquiries daily.
Ensure documents, telephone encounters, medical-record requests, and lab matters are completed or answered daily.
Prepare closing reports and secure negotiables daily.
Coordinate with a supervisor to balance and correct input daily.
Maintain current files of input procedures, codes, fees, and relevant insurance billing procedures.
Keep the supervisor informed of exceptions or problems with encounter forms and data-entry tasks.
Participate in cross-training for Registrar job tasks as required; perform marketing functions as required; and register new patients when required.
Provide excellent customer service to patients at all times.
Complete online training and receive certification before handling biohazardous waste removal, if designated for that task.
Perform other duties as assigned.

Benefits

Quarterly retention bonus of $750 under the Retention Bonus Plan, beginning the first quarter after three months of employment; the plan was stated to continue through December 2022, subject to reevaluation.
Medical insurance.
Dental insurance.
Life insurance.
Flexible spending accounts.
403(b) and 401(k) plans.
Generous paid time off.
Onsite wellness facilities.
Educational assistance.
Competitive salary.
Annual bonuses based on patient care.
Stimulating, diverse, team-based work environment.