Patient Services Representative
About The Position
ADVENT is hiring a Patient Services Representative to provide a welcoming, supportive experience for patients throughout their clinic visits. The position is based in Schaumburg, Illinois, with occasional coverage at the Rockford clinic. This is a full-time, 32-hour flex position with regular business hours and no nights or weekends. The representative greets and checks in patients using the Electronic Health Record (EHR) system, coordinates sleep study devices and uploads reports, confirms insurance and documentation for upcoming appointments, schedules visits, and helps maintain patient flow. The role also supports calls, clinic opening and closing, documentation, payment processing, daily operations, supply ordering, patient rooming, and clinic safety and sanitation.
Requirements
- At least 1 year of experience working in a medical or healthcare setting.
- Strong time management skills and ability to multitask effectively.
- Experience working with performance-based goals or metrics.
- Customer-first mindset and excellent communication skills.
- Tech-savvy, with experience using Microsoft Office and Electronic Health Records.
- High attention to detail and accuracy.
- Problem-solving ability and comfort working in a fast-paced environment.
- Positive, team-oriented attitude and strong work ethic.
- Ability to work at the Schaumburg and Rockford clinics as needed.
- Valid driver's license.
Responsibilities
- Greet patients and check them in using the Electronic Health Record (EHR) system.
- Coordinate and order sleep study devices and upload reports into the system.
- Review upcoming schedules to confirm insurance and patient documentation are complete.
- Schedule appointments and manage patient flow.
- Answer incoming calls and provide overflow support to the call center as needed.
- Open and close the clinic according to established protocols.
- Ensure proper documentation and process payments.
- Support daily clinic operations.
- Order medical supplies and pharmaceuticals as needed.
- Room patients.
- Maintain clinic safety and sanitation.
Benefits
- 16+ days of PTO, prorated in the first year.
- Paid holidays.
- Health, dental, and vision coverage with employer-paid HRA.
- 401(k) match.
- Life insurance.
- A culture that values solutions and encourages growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
