Patient Services Representative

OrthoArizona•Phoenix, AZ

About The Position

OrthoArizona is hiring Medical Receptionists at all experience levels to support its healthcare providers and enhance patient experiences. The role is based in Phoenix (Deer Valley), Arizona, and pays starting from $17 per hour. The position supports OrthoArizona’s mission to provide compassionate musculoskeletal care to the Greater Phoenix community. The Medical Receptionist handles incoming phone calls, creates phone notes in patients’ electronic medical records, provides information to patients, indexes documents to patient charts, and routes electronic faxes to the correct location or chart. The role also includes other duties as needed. OrthoArizona offers state-of-the-art facilities and resources, career development and advancement opportunities, a collaborative culture, and a profit-sharing bonus structure tied to outcomes and satisfaction. The position is full-time and includes a benefits package.

Requirements

Excellent customer or patient service skills.
Knowledge of medical terminology.
Working knowledge of computer programs.
Excellent written and verbal communication skills.
Understand and perform training on practice management software.
Continue to expand knowledge of practice management software as updates occur.
Follow all Standard Operating Procedures.
High school diploma or GED.

Nice To Haves

At least one year of medical office experience.
One or more years using an EMR; ModMed experience preferred.
Strong technical aptitude and attention to detail.
Bilingual ability.
Basic phone handling skills or Contact Center experience.
Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

Answer phone calls promptly, courteously, and helpfully; screen and route calls as needed.
Create phone notes in the patient electronic medical record and provide information to patients.
Assist in indexing patient documents to the correct patient chart.
Assist in routing electronic faxes to the correct location fax folder and/or uploading them to the correct patient chart.
Assist with other duties as needed during downtime.
Perform all other duties as assigned.