Patient Services Representative

King County•Seattle, WA

10d•Onsite

About The Position

Public Health – Seattle & King County is hiring a Patient Services Representative for its Downtown Public Health Dental Clinic. This full-time career service position supports delivery of health services to vulnerable people in a culturally, socially, and linguistically diverse community. The role requires a commitment to excellent, respectful, and culturally sensitive customer service, including service to people experiencing homelessness and/or mental illness. The position supports the Community Health Services Division’s values of fair and culturally competent service delivery, effective use of resources, performance, and listening and responding to clients. The position is based at the Downtown Public Health Clinic, 2124 4th Ave, Seattle, WA 98121. Employees must reside in Washington state within a reasonable distance of their King County worksite. The typical schedule is Monday through Friday, with hours varying based on operational needs and currently predominantly 8:00 a.m. to 5:00 p.m. The role is non-exempt and overtime-eligible. This recruitment may also create an eligibility pool for additional career service, term-limited temporary, or special duty assignment vacancies over the following six months.

Requirements

Demonstrated commitment to exceptional customer service with compassion, patience, and cultural sensitivity, including effectiveness with people from diverse backgrounds and experiences.
Ability to use computers effectively, learn new software and technical tools quickly, and proficiency with Microsoft Office applications.
Strong organizational and time-management skills, including prioritizing tasks, removing barriers, taking initiative, and seeking guidance when needed.
Ability to analyze processes, identify improvement opportunities, and adapt to changing procedures or work environments.
Ability to work collaboratively, contribute to cooperative problem-solving, and support group goals.
Ability to maintain confidentiality of sensitive or client-specific information.
Self-awareness and openness to feedback, including willingness to acknowledge and learn from mistakes.
Ability to remain calm and professional under pressure.
Strong attention to detail and accuracy when entering client data, processing referrals, and completing administrative or billing documentation.
Regular and reliable attendance, effective communication skills, and ability to develop effective working relationships.
Proficiency and comfort with computer use and web-based tools for ongoing work.
Adherence to OSHA/WISHA guidelines, completion of mandatory trainings on time, and obtaining required immunizations.
Ability to pass a thorough background investigation.

Nice To Haves

Equivalent combination of experience and education that provides the skills, knowledge, and ability needed to perform the work.
Experience in healthcare, public health, a community clinic, or social services, especially in direct-client roles.
Experience with electronic health record systems, preferably Epic, for registration, scheduling, documentation, or billing.
Knowledge of HIPAA requirements and experience handling confidential or sensitive client information in compliance with federal or organizational standards.
Skill in de-escalation, conflict resolution, or calmly and professionally managing challenging client situations.
Experience working with interpreters or multilingual clients; bilingual or multilingual ability is a plus.
Experience with client intake tasks such as symptom screening, insurance verification, fee calculation, or payment processing.

Responsibilities

Welcome clients and provide exceptional, respectful customer service.
Screen clients and visitors for recent travel, COVID-19 symptoms, and COVID vaccination status.
Use language interpreters when appropriate to meet clients’ needs.
Identify when healthcare-professional triage is necessary and promptly recognize potential emergency situations.
Register clients; request financial and insurance information; verify coverage; calculate fees; collect payments; and schedule appointments.
Coordinate patient and information flow while maintaining confidentiality and complying with HIPAA requirements.
Complete timely and accurate documentation and billing data after client visits, and process referrals for field staff.
Use computer programs including Epic and Microsoft Office products.
Make appointment reminder and outreach calls, make copies, fax, and perform other general office and clerical duties.
Protect the privacy and security of protected health information and comply with applicable OSHA/WISHA requirements and required training and immunization requirements.
When Public Health responds to an emergency, perform duties outside the regular job description as assigned, which may involve nights, weekends, or deployment to other locations.