Patient Services Representative

Bridgeview Eye Partners • Owasso, OK

5d • Onsite

About The Position

The Patient Services Representative welcomes patients and facilitates communication between patients, doctors, clinical staff, and administrative staff. The role also serves as a liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging and responding to patient inquiries, and maintaining patient charts. Prior office experience is beneficial but not required; comprehensive training is provided. The position is located at Pediatric and Family Eyecare in Owasso, Oklahoma.

Requirements

• Positive attitude and commitment to providing a patient-focused experience.
• Ability to perform the listed physical activities, including standing, walking, stooping, grasping, typing, and manual dexterity.
• Visual and verbal acuity sufficient to determine the accuracy, neatness, and thoroughness of assigned work.
• Ability to lift up to 15 pounds regularly from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Nice To Haves

• Prior office experience is beneficial but not required.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Process patient checkouts by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
• Complete end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Maintain a safe and clean office environment.
• Perform other duties and assume responsibilities as determined by the office manager and doctors.

Benefits

• 6.5 paid holidays per year.
• Approximately 8 days of PTO within the first year.
• Health, dental, and vision benefits.
• 401(k).
• Company-paid certification program offering opportunities for growth and wage increases.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed