Patient Services Representative

United Dental Partners • Chicago, IL

21d • Hybrid

About The Position

The Patient Services Representative provides excellent patient service while handling inbound and outbound phone calls. The role serves patients by determining their requirements, resolving problems, fulfilling requests, and maintaining the database. The position schedules dental appointments for General, Orthodontic, Pediatric, and Oral Surgery; answers general patient questions; explains procedures and pricing; addresses insurance questions and eligibility; documents conversations in the call center database; and confirms appointments through outbound calls.

Requirements

• Ability to provide outstanding customer service.
• Strong verbal communication skills and the ability to actively listen.
• Ability to multitask in a fast-paced environment.
• Act professionally and with integrity.

Nice To Haves

• Bilingual in Spanish is a plus.
• Previous experience in a Call Center or Customer Support role is preferred.

Responsibilities

• Schedule dental appointments for General, Orthodontic, Pediatric, and Oral Surgery.
• Answer general patient queries.
• Manage inbound and outbound calls in a timely manner.
• Explain procedures, answer questions, and confirm pricing for patients.
• Maintain comprehensible records of conversations in the call center database.
• Answer questions related to patient insurance and determine eligibility.
• Confirm patient appointments via outbound calls.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed