Patient Services Representative

Signature Healthcare•Brockton, MA

19d•Onsite

About The Position

Under the supervision of the manager, the Patient Services Representative assists patients by resolving problems accurately and promptly, with empathy and sensitivity. The role supports patient access and outreach, insurance and registration processes, walk-in billing questions and payments, and patient complaints. The position is located at 110 Liberty Street, Brockton, Massachusetts, in the Patient Services department, and is full-time at 40 hours per week.

Requirements

High school graduate or equivalent.
Two years of relevant customer service experience, preferably in a healthcare setting.
Excellent computer, customer service, typing, and telephone skills.
Excellent communication skills and the ability to use appropriate judgment to resolve issues and problems within the scope of the position.

Nice To Haves

Knowledge of Electronic Medical Records.

Responsibilities

Assist patients in selecting a primary care physician based on their preferences, insurance, and available panels.
Book first-time appointments with an available, appropriate primary care provider according to the patient's insurance.
Mail welcome letters with appointment reminder cards and a patient brochure.
Capture how patients heard about the organization and their last primary care physician for marketing purposes.
Verify MassHealth insurance information for accuracy and primary care physician selection.
Enter new patient insurance information or transfer calls to the Pre-Registration Department to capture it.
Assist walk-in patients with simple billing questions and refer or direct them to the appropriate billing area or phone number when needed.
Receive and log payments from walk-in patients.
Receive and sign for deposits from Liberty Street staff.
Receive billing from APG doctor offices and secure it in the safe.
Verify insurance coverage for OBGYN patients when assigned.
Disperse Finance petty cash, balance the Finance petty cash log, and contact Finance for replenishment as needed.
Track and process patients entering the group through the MassHealth Primary Care Clinician Program to determine whether they have a primary care physician within the group.
Contact new patients by letter to arrange registration and visits.
Report patient complaints to Administration or refer patients directly to Administration to file and resolve complaints.
Work with Marketing on projects related to patient contact and outreach.
Report patients requesting a change in primary care physicians within the group.
Serve as a resource for misdirected phone calls and walk-in traffic.
Perform other required duties and special projects.