Patient Services Representative
About The Position
The Patient Services Representative welcomes patients and collects information needed for their visits. The role facilitates communication among patients, doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. Duties include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts. Prior office experience is beneficial but not required; a comprehensive training program is provided. The position is located at The Eye Center in Okmulgee, Oklahoma.
Requirements
- A positive attitude and commitment to a patient-focused experience.
- Ability to perform the listed physical activities, including standing, walking, stooping, grasping, typing, and manual dexterity.
- Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.
- Ability to regularly lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
Nice To Haves
- Prior office experience is beneficial but not required.
Responsibilities
- Greet patients in a friendly, professional manner.
- Answer phone calls, schedule appointments, and assist with patient communications and recalls.
- Respond to patient inquiries about billing, procedures, policies, and available services.
- Prepare patient charts before appointments and complete them upon patient arrival.
- Process patient checkouts by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into the EHR.
- Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
- Monitor patient flow throughout the office and communicate delays appropriately.
- Provide a safe and clean office environment.
- Perform other duties and assume various responsibilities as determined by the office manager and doctors.
Benefits
- 6.5 paid holidays per year.
- Approximately 8 days of PTO within the first year.
- Health, dental, and vision benefits, and a 401(k).
- Company-paid certification program offering growth and wage increases.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
