Patient Services Representative

Lifepoint Health • Ottumwa, IA

5d

About The Position

The Patient Services Representative facilitates the patient referral process and obtains pre-certifications as requested by providers. The role supports patients and providers through greeting patients, check-in and check-out, scheduling, telephone and message management, and collecting and posting co-pays, deductibles, and past-due balances.

The representative processes referrals and pre-certifications; coordinates appointments with specialists and other care services; assists patients and office staff with referral questions and information requests; verifies insurance and updates patient demographics; communicates financial liability; prepares electronic charts and scans documents; and performs administrative and clerical duties as assigned.

Requirements

• High school diploma or equivalent.
• Critical thinking and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC).
• Two years of medical office experience.
• Experience with medical referrals.

Responsibilities

• Process insurance referrals and pre-certifications.
• Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy, and other facilities recommended by providers.
• Serve as a referral resource for patients, clinical staff, and front office personnel.
• Handle information requests by reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greet visitors and communicate with patients and providers.
• Check patients in and complete intake, including insurance verification and updating demographic information.
• Collect appropriate co-pays and communicate financial liability to patients.
• Organize and set up appointments for providers as needed.
• Follow up on special function needs.
• Perform the electronic chart pre-load process.
• Scan documents to patients' electronic charts.
• Perform administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
• Manage telephones and messages and support check-out.

Benefits

• Health benefits, including medical, dental, and vision coverage, for full-time employees.
• 401(k) benefits for full-time employees.
• Competitive paid time off.
• Employee Assistance Program offering mental, physical, and financial wellness assistance.
• Tuition reimbursement or assistance for qualified applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED