Patient Services Representative (MRI) - Twin Cities Orthopedics

Revo Health • Baytown Township, MN

18d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative – MRI is a primary point of contact for patients, handling a high volume of incoming and outgoing calls about MRI scheduling, registration, and patient inquiries. The role supports patient registration, clinical support duties, scheduling coordination, and prior authorization so patients understand imaging insurance coverage, benefits, and authorization requirements.

This part-time position is 0.1 FTE and works every other Saturday from 7:00 AM to 3:30 PM at the Stillwater location. There may be opportunities to pick up additional weekend or evening shifts. Travel to and work from multiple clinic locations may be needed to support business operations and patient care.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. The organization’s mission is to give patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Ability to demonstrate prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.
• Insurance prior authorization experience, strongly preferred.

Responsibilities

• Greet and register patients, and collect insurance information and photo ID.
• Respond to calls through the phone queue about scheduling, prior authorizations, insurance coverage, and appointment preparation.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Initiate prior authorization requests and follow up as necessary.
• Maintain working knowledge of health care plan requirements, health plan networks, and payer authorization requirements to support care team questions and requests.
• Maintain timely communication with patients, families, and staff.
• Travel to and work from multiple clinic locations as needed to support business operations and patient care.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions; apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• Comprehensive benefits package.
• Medical plan with maternity bundle, dental and vision plans, and tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours.
• Employee Assistance Program for all employees, regardless of hours.
• Lifetime Fitness Subsidy for all employees, regardless of hours.
• Car rental discounts and home, auto, and pet insurance savings programs for all employees, regardless of hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED