Patient Services Representative (Turlock)

Available Staff Positions • Turlock, CA

4d • Onsite

About The Position

The Patient Services Representative (PSR) is primarily responsible for greeting patients, entering data into practice management and other systems, and monitoring statistical and informational reports. The role supports efficient patient flow through duties such as answering phones, making appointments, and registering patients. This position is based at the Turlock Pediatric Clinic and is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation is $22.00–$23.10 per hour.

The PSR performs clinic opening and closing processes, registers and orients patients to clinic policies and services, maintains accurate patient registration information, and collaborates with back office personnel to complete patient encounters and collect amounts due. The role also handles account questions and correspondence professionally and confidentially, answers and routes incoming calls, maintains an organized work area, and carries out assigned Health Information Representative functions. The PSR contributes to quality improvement efforts, builds positive working relationships, and follows the organization’s mission, values, standards of conduct, and HIPAA principles.

Requirements

• High school diploma or GED.
• Knowledge of basic medical front office practices and basic computer operations.
• Strong typing skills and strong written and verbal communication skills.
• Ability to work well with people and communicate effectively and respectfully in English and Spanish.
• Ability to use computers and modern office equipment.
• Ability to work in a busy environment and multitask.
• Flexibility to travel and accommodate changes in daily and hourly schedules.

Nice To Haves

• Bilingual English/Spanish preferred.
• Aptitude for detail and precision.
• Two to three years of experience in a medical or data processing field preferred.
• Certification through a medical front office training program preferred.
• Typing certificate preferred, with a typing speed greater than 35 words per minute.

Responsibilities

• Greet patients warmly and communicate effectively using welcoming words, appropriate body language, eye contact, and a smile.
• Explore and acknowledge patients’ needs, expectations, and values, responding helpfully and working collaboratively to positively affect health outcomes.
• Complete beginning- and end-of-day processes, including opening and closing the clinic and arming or disarming the alarm as needed.
• Make appointments, register patients, and orient them to clinic policies, services, appointment systems, after-hours coverage, and collection policies.
• Enter, review, and update patient registration information in the practice management system according to established procedures.
• Perform daily pre-flow procedures and collaborate with back office personnel to complete patient encounters and collect amounts due.
• Research and respond to questions and correspondence about patient accounts in a timely, professional, and confidential manner.
• Answer incoming calls by the third ring using proper phone etiquette, route calls appropriately, and take and distribute messages.
• Maintain a neat, organized work area and label files as needed.
• Carry out assigned Health Information Representative functions.
• Participate proactively in industry best practices and corporate quality improvement initiatives.
• Build positive relationships with staff, providers, and supportive departments to maximize patient access to care.
• Adhere to GVHC’s mission, vision, and values, Standards of Conduct, and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical coverage, including $0 deductible and out-of-pocket maximums of $2,000 individual and $4,000 family.
• PPO coverage.
• Dental coverage.
• Vision coverage.
• 403(b) with employer match.
• Flexible spending account plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED