Patient Services Representative (4266)

Cvhs Health Services • Bowling Green, VA

25d

About The Position

The Patient Services Representative supports a team-based, patient-centered medical practice by managing front-desk and patient account activities, maintaining appointment and electronic medical records, assisting patients with payments and questions, coordinating referrals and transportation, and handling medical-record requests. The role uses the eClinicalWorks (eCW) electronic health record system and may provide backup to Medical Records Clerks or other Front Desk staff. The position attends work as scheduled and performs other duties assigned by supervisors.

Requirements

• High school graduate.
• Demonstrated competence in the essential job functions.
• Detail-oriented and accurate.
• Excellent customer service and telephone skills.
• Ability to work well with others and deal tactfully and courteously with CVHS staff and patients.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Attend work as scheduled.

Nice To Haves

• Some medical office experience is preferred.
• Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

• Greet arriving patients and direct them to the appropriate area.
• Update demographic and insurance information in electronic medical records for new patients and revise existing patient accounts as needed; ensure check-in information, including demographics, insurance, and slide information, is current.
• Obtain authorization from outside providers when needed.
• Enter medical, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system; generate STAT referrals as assigned.
• Collect payments for current and past services at checkout and explain patient charges.
• Reconcile daily input data with computer output for charges and payments; prepare daily bank deposits and deliver them to the bank as necessary.
• Answer patient account questions and recommend balance adjustments when appropriate; process payment plans.
• Maintain the computerized appointment system, record scheduled, canceled, and broken appointments, and notify patients and staff of cancellations or schedule changes.
• Mark daily no-shows in the EMR and notify providers; deliver no-show records to the appropriate provider’s office and follow up on broken appointments at providers’ request.
• Explain CVHS services and patient policies and procedures; identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as appropriate.
• Refer patient complaints to the appropriate CVHS personnel for resolution.
• Arrange and coordinate transportation and prepare daily transportation lists when necessary.
• Sort and scan laboratory work, dictations, EKGs, x-ray reports, and medical data from other hospitals, clinics, physicians, and other sources; ensure patient identification is present on records before scanning into the EMR.
• Maintain a log of outgoing requests for release of information and prepare, print, or fax requested medical records from the EMR to outside organizations.
• Review the EMR for quality assurance as requested; perform miscellaneous tasks such as duplicating forms and telephoning.
• Provide backup to Medical Records Clerks or other Front Desk staff as requested by a supervisor.
• Promote a team-based, patient-centered medical practice and perform other duties assigned by supervisors.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer; CVHS is a 501(c)(3) nonprofit organization.
• Retirement plan with a 5% employer contribution; no employee contribution is required.
• Comprehensive benefits package including health coverage with no co-pay, dental, vision, disability, wellness reimbursement, and more.
• License reimbursement and tuition reimbursement.
• 10 employer-paid holidays per year.
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED