Patient Services Representative
About The Position
The Patient Services Representative provides reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. The role collaborates with team members to support a patient-focused approach to care and provide patients with a positive, welcoming, customer service-oriented experience. The position follows a full-time schedule: Monday, Wednesday, Thursday, and Friday from 9:15 a.m. to 5:15 p.m., and Tuesday from 11:15 a.m. to 7:15 p.m. The qualified candidate will have a high school diploma or GED. Medical terminology knowledge is preferred, and experience with electronic medical records systems is strongly preferred.
Requirements
- High school diploma or GED.
- Ability to communicate clearly and professionally in writing and verbally.
- Attention to detail.
- Computer efficiency.
- Awareness of and sensitivity to issues and health disparities faced by underserved populations.
Nice To Haves
- Strong knowledge of medical terminology.
- Experience working with EMR systems.
- Excellent typing, editing, and proofreading skills.
Responsibilities
- Serve as receptionist for the medical practice area, direct clients and patients in the office, and handle incoming calls.
- Schedule new and existing patients in accordance with scheduling procedures and protocols.
- Arrange interpretation services for non-English-speaking patients at Evergreen’s primary care facility and confirm arrangements the day before the appointment.
- Check patients in and out in the EMR and verify patient demographic and healthcare personal information.
- Capture required referral information from new patient referrals received from community healthcare providers and identify co-managed patients.
- Screen visitors and telephone calls, date-stamp incoming medical documentation and paperwork, route calls to the appropriate practice area, initiate patient requests, and retrieve packages, deliveries, and mailings when requested.
Benefits
- Multiple comprehensive medical health insurance plans to choose from.
- Dental and vision coverage at no cost to the employee.
- Paid time off package totaling four weeks in the first year.
- 403(b) with a company match.
- Paid parking or a monthly metro pass.
- Professional development opportunities.
- Paid lunch breaks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
