PATIENT SERVICES REPRESENTATIVE

CVHS HEALTH SERVICES • Bowling Green, VA

26d • $17 - $20 • Onsite

About The Position

The Patient Services Representative supports front-desk and patient-service operations at CVHS Caroline in Bowling Green, Virginia. The role greets and directs patients, maintains accurate electronic health records and appointment information, processes visits and payments, coordinates referrals and transportation, and supports medical-records workflows. The representative promotes a team-based, patient-centered practice and performs other duties assigned by supervisors.

Requirements

• High school graduate.
• Demonstrated competence in the essential job functions.
• Detail oriented and accurate.
• Excellent customer service and telephone skills.
• Ability to work well with others and deal tactfully and courteously with CVHS staff and patients.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.

Nice To Haves

• Some medical office experience is preferred.
• Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

• Greet arriving patients and direct them to the proper area.
• Update demographic and insurance information in the electronic medical record for new patients and revise existing patient accounts as needed.
• Ensure patient check-in information, including demographics, insurance, and slide information, is updated.
• Secure appropriate authorizations from outside providers.
• Enter medical, pharmacy, transportation, and ancillary-service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect current and past-due service payments at checkout and explain patient charges.
• Reconcile daily input data with computer output for charges and payments.
• Prepare daily bank deposits and deliver deposits to the bank as necessary.
• Answer account questions and recommend balance adjustments when appropriate.
• Maintain the computerized appointment system; record scheduled, canceled, and missed appointments; and notify patients and staff of cancellations or schedule changes.
• Mark daily no-shows in the EMR and notify the provider; deliver no-show records to the appropriate provider’s office.
• Explain CVHS services and patient policies and procedures.
• Identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as appropriate.
• Follow up on missed appointments at providers’ request.
• Refer patient complaints to appropriate CVHS personnel.
• Arrange and coordinate transportation and prepare daily transportation lists when necessary.
• Sort and scan laboratory work, dictations, EKGs, x-ray reports, and medical data from other organizations; ensure patient records have identification before scanning.
• Maintain a log of outgoing requests for release of information.
• Prepare, print, or fax requested medical records from the EMR to outside organizations.
• Review the EMR for quality assurance as requested.
• Duplicate forms, make telephone calls, and perform other miscellaneous duties.
• Process payment plans.
• Back up Medical Records Clerks or other front-desk staff as requested by a supervisor.
• Attend work as scheduled and promote a team-based, patient-centered medical practice.
• Perform other duties assigned by supervisors.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer; CVHS is a 501(c)(3) nonprofit organization.
• Retirement plan with a 5% employer contribution and no employee contribution required.
• Comprehensive benefits package including health insurance with no co-pay, dental, vision, disability, and wellness reimbursement.
• License reimbursement and tuition reimbursement.
• 10 employer-paid holidays per year.
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED