Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

20d•Onsite

About The Position

Join INTEGRIS Health Medical Group Baptist Portland Central Orthopedics as a Daytime, Full-Time Patient Services Representative in Oklahoma City, Oklahoma. This role handles telephone calls and messages, scans and indexes information into medical records, responds to medical-record requests, and performs basic scheduling. It requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the position’s level of patient contact. The position reports to the Office Manager/Supervisor.

Requirements

At least 6 months of customer service experience.
Population-specific competencies appropriate to the position.
Adherence to applicable National Patient Safety Goals.

Nice To Haves

1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Basic knowledge of health insurance, HMO, and PPO plans.
Basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming telephone calls.
Collect copay and deductible payments and make financial arrangements for patients.
Perform check-in and check-out duties accurately and on time.
Schedule appointments and inform a clinical employee or provider when an appointment involves an emergency.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Enter patient demographics accurately into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers according to National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct messages to the appropriate clinical employee or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Answer telephones, scan and index information into the medical record, handle medical-record requests, and perform basic scheduling.