Patient Services Representative

Cornerstone Family Healthcare•Middletown, NY

20d

About The Position

Cornerstone Family Healthcare is recruiting a full-time Patient Services Representative to join its team in Middletown, New York. The role supports patient access and registration, provides courteous service to patients and callers, helps coordinate referrals and appointments, and works with a Care Team. The position also requires maintaining patient confidentiality and following Cornerstone policies and procedures. Coverage may be needed at the Pine Bush and Port Jervis locations.

Requirements

High school diploma or GED.
Bilingual in Spanish and English.
Ability to travel to Pine Bush and Port Jervis for coverage.

Responsibilities

Greet patients promptly and respond appropriately to their requests.
Answer calls courteously, monitor callers placed on hold, and keep the patient waiting area clean and orderly.
Notify the practice manager or Administrator on Duty when patients experience extended waits.
Schedule, change, and cancel appointments; verify scheduled appointments when patients arrive as appointments or walk-ins.
Participate in patient registration by verifying and updating patient information in the practice management system.
Collect required documents, scan them into the practice management system, and verify insurance eligibility and primary care provider information at each visit.
Collect copayments and visit payments at registration and refer patients who cannot pay their copayment to the Patient Billing Coordinator.
Alert the Care Team to potential barriers that could delay or complicate care, and participate in quality improvement activities.
Track referrals for an assigned provider, follow up on consultation notes, document follow-up in the electronic medical record (EMR), contact patients or specialists when needed, and complete referrals in the EMR after receiving consultation notes.
Complete monthly referral reports and submit them to the Referrals Supervisor.
Provide patients with information about specialty referrals and assist with making appointments.
Monitor provider schedules and ensure visits are completed or marked as did not keep appointment (DNKA) at the end of the day.
Follow up with patients regarding DNKAs and document appropriately in the EMR.
Confirm appointments for the following day and administer the required number of patient satisfaction surveys.
Understand Sliding Fee Scale (SFS) policies and documentation requirements, offer the scale to uninsured patients, and follow procedures to determine eligibility as needed.
Provide cross-coverage in other departments as assigned.
Maintain confidentiality, including patient, financial, and employee-related information.
Attend and participate in monthly department, All Staff, and other required meetings.
Perform other related duties as assigned.