Patient Services Representative (Weekends)

Shady Grove Fertility • Fairfax, VA

6h • $20 - $24 • Onsite

About The Position

US Fertility is hiring a Patient Service Representative to join Shady Grove Fertility in Fairfax, Virginia. The role supports patients and practice teams by maintaining patient account information, scheduling appointments, addressing patient concerns, and providing high-level customer service. The position offers an opportunity to grow within a nationally respected fertility-care organization.

The schedule is every other Saturday and Sunday from 6:00 AM to 12:00 PM. Holidays that fall on an assigned weekend are required. Compensation is $20 to $24 per hour, commensurate with experience.

Requirements

• Minimum of 2 years of applicable work experience.
• High school diploma required.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Detail-oriented and computer savvy.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Assess minimum patient needs and schedule accordingly to support patient satisfaction, provider time, and treatment room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Part-time employees: 401(k) with company match.
• Part-time employees: performance-based bonus opportunities.
• Part-time employees: employee wellness and recognition programs.
• Full-time employees (30+ hours/week): medical, dental, and vision insurance; 401(k) with company match; tuition assistance and professional development support; performance-based bonus opportunities; paid time off, paid holidays, paid parental leave, life and disability benefits, fertility discount program, and employee wellness and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED