Patient Services Representative

US Fertility•FREDERICK, MD

11d•$20 - $23•Onsite

About The Position

US Fertility has an immediate opening for a Patient Service Representative at Shady Grove Fertility in Frederick, Maryland. The role supports patients and practice teams by managing patient account information, scheduling appointments, addressing concerns, discussing insurance benefits and financial options, and providing welcoming, high-quality customer service. The schedule is Monday through Friday, 6:30 AM to 3:30 PM, with work on two holidays per year in Rockville. Compensation is $20 to $23 per hour, commensurate with experience.

Requirements

Minimum of 2 years of applicable work experience.
High school diploma required.
Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
Strong communication skills.
Ability to work independently.
Detail-oriented.
Computer savvy.
High level of customer service.

Nice To Haves

Experience working in an OB/GYN office.

Responsibilities

Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
Assess minimum patient needs and schedule accordingly to support patient satisfaction, provider time, and treatment room utilization.
Schedule appointments.
Address customer and patient issues and ensure effective short-term and long-term resolution.
Provide timely feedback to the practice regarding service failures or patient concerns.
Consult with patients regarding benefits, coverage, and financial options.
Greet patients and visitors and provide a high level of customer service.