Patient Services Representative

Neighborhood Healthcare•Riverside, CA

13h•$23 - $32

About The Position

The Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and an excellent patient experience. As a first point of contact for patients, this role manages incoming calls, coordinates appointments, assists with patient registration, and maintains accurate scheduling workflows. The representative communicates regularly with patients, providers, medical assistants, and leadership teams to support smooth clinic operations in a fast-paced environment. The role also supports clinic operations by coordinating scheduling workflows, verifying patient and insurance information, preparing records, updating electronic health records, and recording patient payments when applicable. It requires handling confidential information professionally and following workplace safety, infection-control, privacy, integrity, and security requirements.

Requirements

High school diploma or GED.
One year of customer service experience.
Strong communication and leadership abilities.
Excellent verbal and written communication, composition, typing, and proofreading skills.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to manage multiple tasks simultaneously.
Excellent planning and organizational ability.
Ability to work as part of a team and independently.
Ability to handle highly confidential information professionally and ethically.
Ability to work under pressure and adapt to changing site needs.
Ability to work with people of diverse social and ethnic backgrounds while maintaining confidentiality.
Ability to train and manage staff collaboratively.
Ability to lift or carry 20 pounds.
Ability to stand for long periods.

Nice To Haves

Customer service experience in a healthcare setting.
Experience working with electronic medical records and multiple phone lines.
Bilingual English/Spanish.

Responsibilities

Serve as the first point of contact for patients, visitors, and incoming calls.
Greet and assist patients courteously and professionally.
Schedule, reschedule, and confirm patient appointments in the electronic scheduling system.
Make appointment reminder calls and communicate visit-preparation instructions when needed.
Provide clear information about clinic processes, appointments, and services.
Coordinate scheduling workflows to support efficient patient access and clinic flow.
Communicate scheduling needs with providers, medical assistants, and nursing staff.
Ensure providers have accurate appointment information and schedule updates.
Manage appointment availability, cancellations, and schedule adjustments to support care teams.
Verify patient demographics, insurance information, and registration data.
Prepare and verify patient records before appointments.
Track filled and cancelled appointments and update scheduling systems accordingly.
Receive and record patient payments in the appropriate system when applicable.
Ensure patient information is accurately updated in the electronic health record system.
Follow safety procedures, maintain knowledge of safe work practices, and report injuries or unsafe conditions.
Follow infection-control procedures, including blood-borne pathogen protocols, and use appropriate body mechanics.
Maintain the privacy of patient, employee, and volunteer information and access it only as needed for business purposes.
Comply with corporate integrity and security regulations and report unethical, fraudulent, or unlawful activity.