Patient Services Representative

Family Health Source Medical Centers•Deltona, FL

20d•Onsite

About The Position

Family Health Source is seeking a full-time Patient Services Representative (PSR) to support health centers in Pierson, DeLand, Deltona, and Daytona Beach, Florida. The role is a first point of contact for patients and helps create a welcoming, organized healthcare experience. Travel between all health center locations is mandatory, and flexibility to support different locations is required. The PSR supports patient visits and daily front-office operations in a busy, patient-centered healthcare environment. The role involves greeting and assisting patients in person, by phone, and through the patient portal; coordinating appointments and follow-up care; verifying registration and insurance information; maintaining accurate electronic health records; collecting payments; and coordinating with clinical staff and other departments. The representative must protect patient confidentiality, comply with HIPAA requirements, and direct clinical questions to appropriate team members. The position requires a high school diploma or GED, at least two years of medical office or customer service experience, and previous data entry experience. Strong computer skills are required. Experience with EHR systems, medical terminology, insurance verification, and healthcare scheduling is preferred; basic knowledge of medical coding and third-party insurance procedures is beneficial. English/Spanish bilingual proficiency is highly preferred. The position operates in a busy healthcare setting and involves sitting, standing, walking, frequent computer and telephone use, bending and reaching, occasional lifting or moving of items up to 30 pounds, and travel between health center locations. Reasonable accommodations may be made for qualified individuals with disabilities. Background screening through Florida's Care Provider Background Screening Clearinghouse may be required, and successful completion of required screening may be a condition of employment.

Requirements

High school diploma or GED.
At least two years of medical office or customer service experience.
Previous data entry experience.
Strong computer skills and the ability to navigate multiple software applications.
Ability and willingness to travel between all Family Health Source locations.
Ability to work in a busy healthcare environment while balancing multiple responsibilities and maintaining professionalism, accuracy, and customer service.

Nice To Haves

Familiarity with electronic health records (EHR).
Familiarity with medical terminology, insurance verification, or healthcare scheduling.
Basic knowledge of medical coding and third-party insurance procedures.
Bilingual English/Spanish proficiency is highly preferred.
Patient-focused, compassionate, and patient communication style.
Strong communication, organizational, and detail-oriented skills.
Adaptability, teamwork, dependability, professionalism, and problem-solving ability.

Responsibilities

Greet patients and provide friendly, professional assistance in person, over the phone, and through the patient portal.
Schedule, confirm, and coordinate patient appointments.
Verify patient demographics, insurance coverage, and eligibility to support accurate registration and billing.
Help patients complete registration forms and required consents, and update their information.
Enter and maintain patient information, identification, and insurance documentation in the electronic health record (EHR).
Collect copayments, outstanding balances, and other applicable payments according to organizational policies.
Assist with scheduling referrals, diagnostic testing, and follow-up appointments.
Communicate prescription and testing request updates to patients as directed by the appropriate clinical team.
Respond to patient questions and concerns with patience and professionalism, and refer clinical matters to appropriate team members.
Coordinate with providers, clinical staff, and other departments to support timely, seamless care.
Maintain accurate records, protect patient confidentiality, and comply with HIPAA requirements.
Support front-office operations across multiple health center locations as organizational needs require.
Travel between all Family Health Source locations.