Patient Services Representative

Wheeler•Hartford, CT

23d•Onsite

About The Position

The Patient Service Representative (PSR) performs functions related to enrolling new clients, including registering patients and clients, collecting detailed insurance information, and entering data into the Electronic Health Record (EHR). PSRs are cross-trained to work at every Health and Wellness Center, including the Navigation Center. They also perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed. This is a full-time position in Hartford, Connecticut, scheduled Monday through Friday from either 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m. The rate listed is $20.

Requirements

High school diploma.
One year of progressively responsible work experience.
Valid driver's license.
Ability to safely operate a vehicle in the community based on program needs.

Nice To Haves

Experience with Microsoft Office products, other software programs, and office equipment such as fax machines, copiers, and scanners.

Responsibilities

Greet patients, clients, visitors, and callers; provide exceptional customer service, assess needs, and triage as necessary.
Maintain a safe, efficient, and comfortable reception area.
Collect, verify, update, and document consents, screenings, demographic information, and insurance information before services using the Phreesia Pad.
Verify patient and client insurance coverage at check-in through Phreesia eligibility swipes and/or calls to insurance companies.
Collect copayments and outstanding balances at check-in, reconcile deposits, and forward them to billing promptly.
Review and maintain provider schedules daily, backfill no-show and cancelled appointment slots, and support timely access to care.
Manage walk-in appointments according to Wheeler’s scheduling guidelines.
Schedule appointments across disciplines, including Medical, Dental, Behavioral Health, and Psychiatry.
Produce and deliver timely, accurate, professional documents to patients, clients, referral sources, collateral contacts, and primary care physicians as needed.
Support the supervisor in monitoring office and lab supplies, educational and clinical literature, and ordering supplies as necessary.
Maintain scanning and indexing according to Wheeler’s protocols.
Process and sort incoming faxes and mail.
Use available insurance training and staff development opportunities to develop job-related skills and knowledge.
Remain flexible with cross-training in the Navigation Center and coverage at other Health and Wellness sites according to departmental needs.
Maintain competencies to meet expectations for position-specific key performance indicators.
Continue developing knowledge and understanding of the history, traditions, values, family systems, and artistic expression of groups served, and use culturally informed methodological approaches, skills, and techniques.