Patient Services Representative

Bridgeview Eye Partners•Indianapolis, IN

7d•Onsite

About The Position

The Patient Services Representative facilitates communication among patients, doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role includes insurance verification and authorization, patient check-in and check-out, appointment scheduling, phone coverage, triage, responding to patient inquiries, and maintaining patient charts. The position is located at 5319 S Emerson Ave, Indianapolis, IN 46237. The role is based in a professional medical office environment. Physical activities include standing, walking, stooping, grasping, typing, and manual dexterity. The worker needs visual and verbal acuity to assess the accuracy, neatness, and thoroughness of assigned work. The role requires regularly lifting up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Responsibilities

Greet patients in a friendly, professional manner.
Answer phone calls, schedule appointments, and assist with patient communications and recalls.
Respond to patient inquiries about billing, procedures, policies, and available services.
Prepare patient charts before appointments and complete them upon patient arrival.
Process patients through check-out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into the EHR.
Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
Monitor patient flow throughout the office and properly communicate delays.
Provide a safe and clean office environment.
Perform other duties and assume responsibilities as determined by the office manager and doctors.