Patient Services Representative

First Fertility•Chesterfield, MO

29d•Onsite

About The Position

At MCRM Fertility, we're more than a fertility clinic, we're a compassionate partner in our patients' journeys toward parenthood. As a leader in reproductive medicine, we combine cutting-edge science with personalized, patient-centered care to deliver exceptional outcomes and experiences. We're growing and looking for dedicated, empathetic professionals to join our team and help transform lives every day. The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time position based out of our St. Louis, MO location. We are looking for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.

Requirements

Demonstrated experience delivering exceptional customer service in a professional setting
Calm and composed demeanor
Proficiency with EHR systems or a demonstrated ability to learn software quickly
High school diploma required

Nice To Haves

Healthcare or clinical front desk experience is a plus but not required
Bilingual in English and Spanish is highly valued
Comfort managing competing priorities in a fast-paced clinical environment
The ability to make patients feel heard and at ease, even when they are stressed or scared
Familiarity with insurance verification and clinic procedures is a plus
Associate or bachelor's degree preferred

Responsibilities

Greet and check in patients with warmth and professionalism
Collect service payments and reconcile daily transactions
Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
Guide patients through clinic policies and assist with required forms
Verify and document insurance benefits and coverage in patient charts
Log all interactions accurately in the electronic health record (EHR)
Coordinate with care teams on schedule changes and patient flow
Handle filing, scanning, and faxing to support clinic operations
Uphold HIPAA regulations and maintain strict patient confidentiality