Patient Services Representative

Corewell Health • Kentwood, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will provide registration, concierge, and clerical services as part of a team, helping deliver personalized healthcare service to patients. The role involves complex patient and customer problem-solving, administrative support, insurance authorization and verification, and electronic health record document handling. You may also help train new team members and perform the duties of a Patient Services Representative, Associate when needed.

This is a full-time, day-shift position with 40 scheduled hours per week. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends. The position is based at Care Center Breton in Kentwood, Michigan.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer issues, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient checkout; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Handle complex EMR/EHR scanning and Right Fax faxing and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other purchases.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED