Patient Services Representative - Orthopedics

Roper St. Francis Healthcare • Charleston, SC

4d • Onsite

About The Position

The Patient Services Representative is the first point of contact for patients and the community at Roper St. Francis Healthcare physician practices. The position handles patient registration, verifies demographics and insurance information, obtains insurance cards and identification, schedules appointments, transcribes orders, explains financial options, and accurately updates medical records. It provides customer service and may occasionally require coverage at other physician practice locations.

The role is scheduled for 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM, on the day shift. Work locations are 255 East Bay Street and 325 Folly Road, Suite 205, in Charleston, South Carolina.

Requirements

• High school diploma or GED.
• Excellent communication and customer service skills.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and promptly inform a supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification; secure, complete, and verify patient demographic and insurance information, and correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, assist with scheduling, rescheduling, or canceling other services, and help patients use online scheduling and MyChart as needed.
• Help patients obtain referrals for follow-up services and record referrals on the tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
• Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED