Patient Services Representative - Twin Cities Orthopedics

Revo Health • Woodbury, MN

1d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties, in an orthopedic urgent care setting. The part-time position is 0.225 FTE and is primarily scheduled Saturdays from 2:00 PM to 8:00 PM, occasionally later depending on patient volume. Occasional weekday evening shifts from 4:30 PM to 8:00 PM may also be scheduled. There are opportunities to pick up additional evening and weekend shifts. Some holiday and weekend work is required at the Woodbury and Vadnais Heights urgent care locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The listed pay range reflects full-time compensation and is prorated for employees working less than a full-time schedule. A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible. Employees working 30 or more hours per week are eligible for medical, dental, and vision plans and tuition reimbursement. All employees are eligible for a 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car-rental discounts, and home, auto, and pet insurance savings programs.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, prepayments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, and staff.
• Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle for employees working 30 or more hours per week.
• Dental and vision plans for employees working 30 or more hours per week.
• Tuition reimbursement for employees working 30 or more hours per week.
• 401(k) with profit sharing for all employees.
• Employee Assistance Program for all employees.
• Lifetime Fitness Subsidy for all employees.
• Car-rental discounts for all employees.
• Home, auto, and pet insurance savings programs for all employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED