Patient Services Representative (MRI) - Twin Cities Orthopedics

Revo Health•Woodbury, MN

2d•$39,049 - $57,858•Onsite

About The Position

The Patient Services Representative – MRI is a primary point of contact for patients and handles a high volume of incoming and outgoing calls related to MRI scheduling, registration, and patient inquiries. The role supports patient registration and clinical operations, coordinates scheduling, and manages prior authorization processes so patients understand imaging insurance coverage, benefits, and authorization requirements. This part-time position is 0.2 FTE and works every Saturday from 7:30 AM to 4:00 PM at the Woodbury and Stillwater locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local, physician-owned and physician-led medical practices focused on giving patients more control over their healthcare.

Requirements

High school diploma, GED, or equivalent.
Customer service experience required.
Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
Prompt and reliable attendance.
Ability to work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
Professional, respectful communication in face-to-face, phone, and email interactions.
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
Ability to lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; manual dexterity to operate standard office equipment.

Nice To Haves

Administrative or medical office experience preferred.
Insurance prior authorization experience strongly preferred.

Responsibilities

Greet and register patients; collect insurance information and photo identification.
Respond to phone-queue calls about scheduling, prior authorizations, insurance coverage, and appointment preparation.
Verify and document insurance information according to current business practices.
Schedule new and existing patients accurately and promptly in the current practice management system.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Initiate prior authorization requests and follow up as necessary.
Maintain working knowledge of health plan requirements, networks, and payer authorization requirements to support care team questions and requests.
Communicate promptly with patients, families, and staff.
Travel to and work from multiple clinic locations as needed to support business operations and patient care.
Perform other duties as assigned.
Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
Maintain prompt and reliable attendance; work efficiently, handle interruptions, meet deadlines, and prioritize workload.
Communicate respectfully and professionally in person, by phone, and by email; use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

$1,500 sign-on bonus, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
All employees, regardless of hours, are eligible for 401(k) profit sharing, an Employee Assistance Program, Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs, among other benefits.
A comprehensive benefits package is offered.

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