Patient Services Representative - Twin Cities Orthopedics
About The Position
The Patient Services Representative supports orthopedic urgent care operations by registering and checking in patients and performing clinical support duties. This is a part-time role at 0.225 FTE, primarily scheduled Saturdays from 2:00 PM to 8:00 PM, with work occasionally extending beyond 8:00 PM based on patient volume. The position may also include occasional weekday evening shifts from 4:30 PM to 8:00 PM, opportunities to pick up additional evening and weekend shifts, and some holidays and weekends at the Woodbury and Vadnais Heights urgent care locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The role includes front-desk patient services, scheduling, insurance verification, chart management, patient communication, and rotating switchboard duties. Actual starting pay varies based on education, skills, and experience. The stated pay range reflects full-time compensation and is prorated for employees working less than a full-time schedule. A $1,500 sign-on bonus is available for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible. Employees working at least 30 hours per week are eligible for medical, dental, and vision plans, as well as tuition reimbursement. All employees, regardless of hours, are eligible for 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car-rental discounts, and home, auto, and pet insurance savings programs, among other benefits.
Requirements
- High school diploma, GED, or equivalent.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Customer service experience.
- Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
- Prompt and reliable attendance.
- Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
- Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions.
- Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
Nice To Haves
- Administrative or medical office experience.
Responsibilities
- Greet and register patients, and collect copayments, prepayments, insurance information, and photo identification.
- Verify and document insurance information according to current business practices.
- Schedule new and existing patients accurately and promptly in the current practice management system.
- Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
- Prepare and manage charts.
- Maintain working knowledge of healthcare plan requirements and health plan networks.
- Communicate promptly with patients, families, and staff.
- Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
- Perform other duties as assigned.
Benefits
- A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
- Medical plan with maternity bundle for employees working at least 30 hours per week.
- Dental and vision plans for employees working at least 30 hours per week.
- Tuition reimbursement for employees working at least 30 hours per week.
- 401(k) with profit sharing for all employees, regardless of hours.
- Employee Assistance Program for all employees, regardless of hours.
- Lifetime Fitness Subsidy for all employees, regardless of hours.
- Car rental discounts for all employees, regardless of hours.
- Home, auto, and pet insurance savings programs for all employees, regardless of hours.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
